Terms & Conditions

Tours:

We will advise you as far as possible regarding availability of your chosen tour. However, we cannot be held responsible should any destination be closed without notice and/or without our prior knowledge.

Bookings:

Bookings may be made online through the Potted History Tours website or by email, telephone or post.

Bookings will be confirmed by email or text. If a tour is unavailable on your selected date, an alternative will be suggested.

Payments:

Once you have received your confirmation from Potted History Tours, please use the secure online payment facilities to pay your deposit. The deposit amount is 20% of the full day tour price. This deposit payment will secure your reservation(s). You can also pay by bank transfer. Account details for Potted History Tours will be supplied on request. All payments must be made in £ Sterling.

Secure online payment is processed by Ticketing Hub, using Stripe or PayPal, and accepts all major credit and debit cards.

When we confirm acceptance of your deposit you are entering into contract with us.

The balance is payable 7 days prior to the tour(s) via the online payment system or bank transfer.

We can accept last-minute bookings up to 48 hours before departure, subject to availability. In this instance, payment in full must be made on reservation.

Changes to dates, times, and numbers of clients on confirmed tours will be subject to the Amendment and Cancellation Policy (below).

Amendments and Cancellations:

Refunds for cancelled tours that have been previously confirmed will be made on the following basis - Cancellations received and acknowledged by Potted History Tours:

    • 6 weeks before the confirmed tour date: 100% refund
    • 4 weeks before the confirmed tour date: 75% refund
    • 2 weeks before the confirmed tour date: 50% refund
    • 1 week or less before the confirmed tour date: no refund

Any unadvised reduction in numbers on the date of the tour will not alter the fee for the booked tour already calculated.

Refunds made in accordance with the Potted History Tours Terms of Trade will be made in £ sterling by bank transfer.

No Shows:

If the client for the booked tour does not arrive at the prearranged time and place, Potted History Tours reserves the right to receive the full cost of the tour.